Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at order@swellyusa.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at order@swellyusa.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you can take the picture of the item and email us with it, it can be a proof of the damages and issues, and expedite the process .

 

Exceptions / non-returnable items

We regret to inform you that we are unable to accept returns or issue refunds for customer preference reasons, such as ordering the wrong color, finding the design different from what was expected, or no longer wanting the item. We appreciate your kind understanding and cooperation.

Please note that we cannot accept returns or exchanges for reasons other than product defects, damages, or incorrect items.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

However, if you have any problems, please contact us first at order@swellyusa.com, so that we can find the best solution together with you.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at order@swellyusa.com.